Customer Experience Intern

About the Job

HIRINGWORLD simplifies the work abroad search, applications, interview, and hiring process by connecting international job seekers, employers, and immigration professionals on a vertical SaaS platform.

Start your Adventure with HIRINGWORLD

HIRINGWORLD is on a mission to help people and companies thrive across the world. We believe in a world where talent can move to wherever they are needed to facilitate the growth and innovation of companies. We envision a future where anyone, anywhere has access to the best talent and jobs around the globe, regardless of their citizenship. We are in growth mode and would love for you to be part of this movement – and have a ton of fun along the way!

Join Our Team

We hire bright, driven people who want to make a big impact! We are committed to building a top-notch team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our outcomes and work will be.

The Role: Customer Experience Intern

HIRINGWORLD is seeking a Customer Experience Intern (Remote work) to join our growing Team and help us take our organization to the next level! We will provide you with the opportunity to learn, explore and grow with the guidance YOU need to thrive. Show us what you can do!

What You’ll be doing:

The Customer Experience Intern will report directly to the Customer Experience Manager (or designate) and will assist in providing exceptional service to clients. You’ll gain hands-on experience troubleshooting issues, understanding client needs, and ensuring a smooth user experience on our platform.

Primary Responsibilities:

Support clients by assisting with problem determination, resolution, and escalation as needed.
Respond to client inquiries via phone, email, and chat.
Track incidents and application errors, providing updates to clients as necessary.
Deliver outstanding customer service by identifying customer needs and providing tailored solutions.
Troubleshoot and resolve issues using established guidelines.
Maintain detailed records of customer interactions and solutions provided.
Educate clients on services and program enhancements.
Contribute to customer satisfaction and retention through effective communication and support.
Assist with additional projects or tasks as assigned.

We’d Love To Hear From You If You Have:

Currently pursuing or recently completed a Bachelor’s degree (or equivalent experience).
Strong written and verbal communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Familiarity with Google Suite (Meet, Drive, Gmail) and Microsoft Office (Word, Excel, Outlook).
High degree of accuracy and attention to detail.
Strong problem-solving and analytical skills.

We strongly encourage those who have some experience with:

Bilingual.
Customer service experience.
Knowledge of the international job market or experience working internationally.
Familiarity with RCIC practices or immigration processes.

Unsure If You Should Apply?

At HIRINGWORLD, we encourage everyone who is motivated by our mission and values to reach out even if you are missing a checkbox or two. HIRINGWORLD believes in an inclusive workplace and supporting people through career transitions, especially those with transferable skills and experiences.

Benefits of being a HIRINGWORLD Team Member:

The “Hard”

Flex-time
Paid Vacation
Competitive Salary
5 Work Abroad days each year after 6 months of employment
Remote Work Environment
Meaningful Projects
Autonomy

The “Soft”

A fun, casual environment
A culture of celebration and recognition
A place where you can do the best work of your life
A team of down-to-earth people who truly love their work
An environment where each person has a voice and is encouraged to use it
A place where you can evolve yourself and your role into the best version of yourself

Coming Soon